Verizon Webinar 

DMart

Design System

Gainon

Quest Alliance

UNITY SMALL FINANCE BANK

Exotel

Verizon Developer Portal

Sparky

Nestaspaces

Exoverify 

Mapro Signature

Quest Alliance Product Design

Foy Cosmetics

Treety

All Living Things Film Festival

Qubes

Soulskill

Strawfit

Fruity Sweets

Falero

TruCSR

Mother Nurture

Kaleidescape

Exoverify Branding

Inox Wind

E-commerce Research and Strategy

Verizon Video Conferencing 

Bluejeans UCaaS

Polaris

BlueJeans Conference

Kanlet

Verizon Video Conferencing Experience Design

BlueJeans by Verizon is a cloud-based video meetings platform that connects users across different devices, platforms, and conference programs. It has an extended product portfolio that includes Events, Conferences, Televisits, Collab Boards etc.

We've redesigned their Web Account, Admin Portal, and Command Centre. The Web Account serves as a hub for users to schedule various types of meetings and efficiently configure their settings. The Admin Portal acts as a centralised hub for admins to manage all products, their settings, and enterprise users. Also, the Command Centre empowers admins by providing comprehensive product analytics and insights.

Brief

In the process of revamping, we engaged in detailed discussions with users. We looked closely at what BlueJeans’ competitors are doing. Additionally, we conducted a comprehensive heuristic evaluation to identify the issues.

12 insightful user interviews to unveil problem areas

52 insights gained from intensive research on 4 competitors

Rigorous heuristic evaluation to detect usability issues

We used our research findings to craft personas and a comprehensive user journey maps. Additionally, the research outcomes played an important role in shaping an entirely new information architecture for the product.

Information architecture redefined for better navigation

Development of distinct personas to drive design decisions

User journey mapping for every persona

First, we completely revamped the web account's appearance using modern design trends. We changed the navigation from horizontal to vertical, making it easier to use and adaptable. We introduced a new 'Home' concept that shows the user's entire schedule, including meetings, events, and conferences. We also made several other changes based on the issues we identified during our research.

Before, users had trouble seeing all their different virtual meets in one place. They had to click through many pages to do it. So, we made things easier by adding a "Home" feature. Now users can quickly check all their virtual meets in one place.

In the past, users had a bit of a struggle dealing with settings and invites in a little pop-up. But we fixed it up by dedicating a whole page for scheduling meetings. So, no more hassle with that cramped pop-up – everything's super smooth now.

BlueJeans' Smart Meetings feature makes note-taking simple. Our design approach is super smooth – during a meeting, just one click lets you grab important transcripts, tag items, and create summaries to share. Plus, the email we made for smart meeting summaries helps user to quickly catch important decisions, tasks, and other information.

The recording pages for different products were difficult to use because they weren't the same. And users had to go through different parts to see meetings and recordings, which was a pain. To make things better, we put all the past meeting information with the recordings. This way, everything is in one place. We also made the page look better and easier to understand.

We crafted a streamlined experience for polls that can be effortlessly initiated in just four clicks, allowing customisation options tailored to the specific requirements of organisers. Our design empowers users with the flexibility to conduct surveys that precisely align with their objectives.

We enhanced engagement with polls on the participant end as well, making them more noticeable, easier to answer, and providing clear access to response statistics.

We designed an experience that optimises for translating multiple languages in real-time, making it easy to communicate across language barriers during live events. The streamlining was achieved by optimising the process for each user's needs, removing unnecessary steps that could have prolonged their tasks.

For the organisers, we quickened the process of starting or stopping interpretation through just 1 click, and introduced a view that gives them an overview of all the languages being translated.

We've introduced a streamlined and user-friendly onboarding process for interpreters, featuring upfront language selections. Additionally, a translation panel with intuitive controls has been designed to ensure interpreters have constant insight into the effectiveness of the translation process, allowing for seamless management of volumes and languages.

For participants, we've enhanced their engagement by providing prompt notifications whenever interpretation begins. Additionally, we offer them the convenience of selecting their preferred language for listening to the translation, ensuring they stay seamlessly connected throughout the process.

To encourage BlueJeans' free trial users to upgrade to a paid plan, we provided a range of solutions. We started by making it clear what plan they're on and putting a clear "upgrade" button in the navigation. We also used visual cues to show the premium products and features. This mix of ideas worked well to guide users to upgrade and see the value in better plans.

Similar to the BlueJeans account, the admin portal was primarily centered around 'Meetings,' resulting in less hierarchy for other products and finding specific settings was tricky because things weren't organised well. We changed by primarily changing the navigation and reorganising teh settings.

The BlueJeans Command Centre Analytics was designed to provide a coherent depiction of all data, feedback and ratings. This useful function allows IT admins to monitor usage and easily interpret vast amounts of data. Rich graphical elements were used to provide a more holistic view of the different facets of the product.

The entire BlueJeans account was designed to meet the WCAG accessibility guidelines.
This entailed maintaining the right contrast ratios and sizes, as well as designing a keyboard friendly website. We strategically divided the page into different zones and defined a keyboard tabbing sequence with no shortcuts to jump each section.